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Terms & Conditions

Please check the inbox of your email for our confirmation email and meeting point instructions -check in process of your booking.
If you haven't received our confirmation email, please check the spam/junk folder of your email.

Phone: (+30) 6988 069 772 (10:00 am to 14:00 pm Greece Time, Monday to Saturday).
WhatsApp: 00306988069772 (10:00 am to 20:00 pm Greece Time, Monday to Saturday) (Text Only)
Please have your booking/order number in hand for inquiries related to your booking.


Cancellation Policy for all Bookings

Cancellations of confirmed bookings:

- If you cancel up to 3 days(73 hours or more) in advance of your scheduled departure, there is a free cancellation, and a 100 percent refund is being processed back to the original form of payment (card or Paypal).- If you cancel less than 3 days (72 hours or less) of the scheduled departure or for a NON-SHOW there is a 100 percent cancellation fee, your booking is non-refundable for all participants involved.- The above cancellation policy applies to all occasions and services sold on this website, with no exceptions.In addition, no changes / reschedules are possible 72 hours or less prior to your scheduled departure.For your convenience and to avoid any confusion, please make sure your traveling plans/travel arrangements are in accordance with the tour you have booked.For travelers coming on a cruise ship, in case the specific cruise ship of the travelers is unable to dock due to weather conditions or whatever reason, there is a free cancellation of the tour, no charges will apply and a full refund shall be provided immediately to the credit card or Paypal account attached with the booking.Cancellation charges will not apply in case the tour/activity/service is canceled by the operator.The operator reserves the right to cancel a tour/service due to unforeseen weather conditions or unexpected restrictions from the authorities/circumstances beyond control where a full refund will be provided to the credit card or Paypal attached to the booking.

Disclaimer of Liability:

Personal Travel insurance is not included in any of the services sold on this website.
Each participant is recommended to have their own personal or travel insurance, for their own convenience.
Our services and vehicles such as cars, minivans, coaches, boats/yachts, and helicopters involved are insured with liability insurance in case of an accident.
By participating in any of the services offered on this website you fully understand and agree that "Styliani Astyrakaki A.E", the events planner of all services sold on this website, will bring no liability or responsibility for the loss of items or personal belongings. Each individual and every participant in any of the activities offered on this website is individually responsible for the attention of his personal belongings, as per the above conditions.

"Wine Walkers" and "Wine Walkers Crete" are registered trademarks that operate under the company " Styliani Astyrakaki A.E ", a Greek events planning company, that fully complies with legal, financial, and insurance requirements under Greek law and regional agency requirements.

"Wine Walkers"
Moni Maleviziou Heraklion
71500 Crete, Greece
Tel & WhatsApp : (+30) 6988069772 (10:00 am to 14:00 pm local time Greece, Please have your booking/order number in hand for inquiries related to your booking.


Travel Insurance:

We highly recommend personal travel insurance before taking this trip which may cover your travels/tours for any unforeseen event such as illness or travel delays beyond your control.
Please note that 72 hours or less prior to the scheduled departure or for NON-SHOWS, your booking s non-refundable whereas travel insurance may cover issues of illness, and travel delays that could cause you to cancel/miss your departure and practically lose a part or all your money for the services you have purchased, due to the cancellation policy which is attached to your booking and implied by the operator of your trip.
Please do consider purchasing travel insurance that will be able to refund you in full in the above unlikely scenarios.


Terms & Conditions:

Each tour participant is individually responsible for arriving at the departure point on time.
Failing to be present at your pickup location at the advised meeting point location & time without any prior notice, may lead to missing your complimentary pickup transfer for your booking and you may have to arrive at the location(s) by your own means of transportation (i.e. taxi).
In the above case, the company will bring no responsibility for additional transportation charges that may apply from third parties (i.e. taxi) and/or for missing parts of the experience from the participants.
In case you fail to arrive on time at your meeting point location without prior notice please note that the tour is considered a NON-SHOW where cancellation charges will automatically apply as per our cancellation policy for NON-SHOWS.

For your convenience, you are kindly requested to arrive at the advised meeting point location 5 minutes prior to your departure.
For any last-minute assistance and inquiries, you may call us at (+30) 6988 069 772 from 09:00 am to 14:00 pm local time Monday to Saturday local time Greece or contact us via email at


Wine Tours Time-Table:

The wine tour operator reserves the right to alter/shift the time frame of the tour and switch the locations/wineries/venues with alternate than the ones advertised, by keeping the exact same offerings as advertised, due to unforeseen circumstances, weather conditions, and slots/tables available at the tasting rooms of the wineries or venues visited. Your tour might start a little later or prior to the time advertised online and the venues might differ from the original itinerary in a continuous effort to provide the best possible service and to secure a smoother experience for all of our guests. Thank you for understanding.

In addition, infants, babies, and minors under 17 are not allowed to participate in our small-group(shared) wine tours due to the nature of the event (alcohol consumption).
Guests failing to do so will be refused boarding on our wine tours by the staff of the tours. No refund shall be given in the above case and the tour will automatically be considered a no-show, where 100% cancellation charges will apply as per our cancellation policy.


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